Extra Information

Below are our participation statement and general terms and conditions and FAQs

Rock River Coaching Participation Statement.

Adventure Sports are Challenging, Rewarding activities which carry an inherent level of risk due to the nature of the activity and the environment we operate in. There is a real risk of serious injury or death.  
Through teaching good practice and safety measures; Instructor/Coach training, qualification and experience; formal and dynamic risk assessing we aim to reduce the risks associated with any given activity to match the ability of the participants to provide a rewarding and challenging experience. It is neither possible nor desirable to remove all conceivable risks from a given activity.  
As part of our philosophy of Coaching-To-Independence we place a high importance on developing participants risk awareness and decision making coupled with taking personal responsibility for their action and decisions.  
Participants must understand the importance of following safety information and instruction given by their Instructor/Coach and that there are likely to be serious consequences to themselves and others if they do not. Participants who recklessly or wilfully ignore safety instruction will be removed from activities.  

General Terms and Conditions 

The following are our general terms and conditions regarding Paddlesport Coaching Sessions and Courses run by Rock River Coaching.  Specific T and Cs may vary for different courses, so please check your booking information carefully.

  1. Full payment for the course will be made prior to the commencement of the course as directed.  

  2. COVID 19 – Refunds will be given if, up to the commencement of the course: 

    • A participant has to withdrew from the course due to displaying suspected Covid-19 Symptoms or a positive antigen test result within 10 days 

    • A participant has to self- Isolate due to: 

      • They or a family member are displaying Covid-19 symptoms or have a positive test result 

      • They have been directed to Isolate by NHS Track and Trace  

    • Government or British Canoeing advice changes to preclude the running of the course 

    • The course provider has to withdraw due to any of the above reasons 

  3. If 1 week prior the commencement of the course there are insufficient numbers to run the course then all candidates will receive a full refund for their course fee (Non-Applicable to 1-to-1 coaching).  

  4. No refunds of course fee are possible within 7 days prior to the commencement of the course. 

  5. If a candidate is unable to fulfil the full duration of the session/course itself then no refund can be expected although depending on the reasons for absence some help may be offered in the way of a refund if finances permit. 

  6. The above does not apply to the British Canoeing Certificate fees. If the course is not completed for whatever reason these are fully refundable. 

  7. Candidates who are British Canoeing members must present proof of Membership on the day or they will have to pay the non-member Certificate fees (if applicable). 

  8. Candidates will ensure that the course provider is aware of any special needs, Injuries or medical conditions they may have that should be taken into consideration with their participation in the course to allow for reasonable adjustments to be explored.  

  9. Candidates should ensure that they are mentally and physically capable of undertaking the proposed activities.  

  10. Candidates under 18 years of age should complete a parents’ consent form and must be accompanied by a participating adult. 

  11. The Client accepts that the proposed programme may be subject to change or postponement due to prevailing weather or other circumstances. 

  12. If postponement is necessary and some or all candidates cannot commit to alternative dates then a full refund will be given for those place even if this means that the course cannot run as a result. 

  13. Candidate details are required for Award administration and will only be shared with British Canoeing via the British Canoeing Portal for that purpose and not retained by Rock River Coaching beyond this purpose. These Include Name, Date of Birth, British Canoeing Membership number, an email and Postal address. 

  14. COVID-19 – If requested by NHS Track and Trace, participants’ names and contact details will be passed on to facilitate prompt Contact Tracing. 

  15. Photos and videos may be taken during the session/course for the purpose of coaching or use in internet media. If you do not want images taken, shared or published please indicate below. 

Frequently Asked Questions

Do you work with under 18s?

Some of our courses such as Paddlesport Instructor. FSRT and Personal coaching on very sheltered water can be undertaken by under 18s with a parental consent forms. For courses on Sheltered and moderate water environment they must be accompanied by a participating adult.

Do you do Kids birthday parties?

Sorry, No! There are plenty of others out there that can and we are happy to recommend some to you.

What kit do you provide?

Depending on the course we can provide Fully kitted out Hou Prospector Open Canoes, Red Paddle Co SUPs, Buoyancy Aids and Paddles.

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